Support

What Can We Help You with Today?

How do I report account fraud?
If you suspect your account has been accessed without your consent, call us immediately for assistance.

What should I do if my debit or credit card is lost or stolen?
Call 1-800-472-3272 immediately to cancel the lost or stolen card.

How do I order / re-order checks?
Call the bank during normal business hours and any customer service representative can assist you.

What should I do if my checkbook is lost or stolen?
Notify the bank as soon as possible. We will take the necessary steps to cancel the remaining check numbers.

What’s a routing number and where can I find it?
A routing number is the nine-digit code on the bottom left of your check. This number helps banks and businesses locate your account so they can transfer money in and out.

For ordering checks, domestic wire transfers or direct deposit/ACH transactions, your Fourth Capital routing number is 0640-0947-4.

How do I set up Direct Deposit of my payroll check?
If your employer participates in a direct deposit program, contact the human resources or payroll department. They will ask for your Fourth Capital routing and transit number, as well as your account number, all of which can be found on the bottom of your checks.

What is an image statement?
Image statements contain images of the cancelled checks with your monthly account statement, not the actual checks.

How do I make changes to my address or other contact information?
Life is constantly changing. So, when you need to update your account information, just give us a call or stop by one of our branches to let us know.

How do I sign up for digital wallets (Apple Pay, Google Pay, Samsung Pay)?
We are proud to offer several digital wallet capabilities on our debit and credit cards. To set up Apple Pay, Google Pay, or Samsung Pay on your iPhone or other mobile device, follow these instructions.

 

Main Office:
10 Lea Avenue, Suite 900
Nashville, TN 37210
Monday – Friday, 8:00 a.m. – 5:00 p.m.

Downtown:
10 Lea Avenue, Suite 100
Nashville, TN 37210
Monday – Friday, 8:30 a.m. – 5:00 p.m.

Cool Springs:
9000 Carothers Pkwy
Franklin, TN 37067
Monday – Friday, 8:30 a.m. – 5:00 p.m.

Green Hills:
4007 Hillsboro Pike
Nashville, TN 37215
Monday – Friday, 8:30 a.m. – 5:00 p.m.

 

Online Banking

How do I get started?
It’s easy to sign up for Fourth Capital Online Banking. To get started, just click here. You can also click ‘Enroll in Online Banking’ in the footer below. For Business online banking, contact your banker or stop by one of our branch locations for more info.

How much does it cost?
Accessing account information through Online Banking is free for both Personal and Business customers.

How are payments processed? 
Depending on the payee, Online Bill Pay may generate a check or create an electronic payment.

What if I forgot my password?
If you forget your password, you may call the bank to have it reset. You’ll be asked to provide additional personal information that will verify your identity. A temporary password will then be provided to you via email.

How do I set up mobile banking?
Access your accounts anytime, anywhere. Get our mobile banking app available for iOS or Android.

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