Support

How do I report account fraud?
If you suspect your account has been accessed without your consent, call us immediately for assistance.

What should I do if my debit or credit card is lost or stolen?
Call 1-800-472-3272 immediately to cancel the lost or stolen card.

How do I order / re-order checks?
Call the bank during normal business hours and any customer service representative can assist you.

What should I do if my checkbook is lost or stolen?
Notify the bank as soon as possible. We will take the necessary steps to cancel the remaining check numbers.

What’s a routing number and where can I find it?
A routing number is the nine-digit code on the bottom left of your check. This number helps banks and businesses locate your account so they can transfer money in and out.

For ordering checks, domestic wire transfers or direct deposit/ACH transactions, your Fourth Capital routing number is 0640-0947-4.

How do I set up Direct Deposit of my payroll check?
If your employer participates in a direct deposit program, contact the human resources or payroll department. They will ask for your Fourth Capital routing and transit number, as well as your account number, all of which can be found on the bottom of your checks.

How do I make changes to my address or other contact information?
Life is constantly changing. So, when you need to update your account information, just give us a call or stop by one of our branches to let us know.

How do I sign up for digital wallets (Apple Pay, Google Pay, Samsung Pay)?
We are proud to offer several digital wallet capabilities on our debit and credit cards. To set up Apple Pay, Google Pay, or Samsung Pay on your iPhone or other mobile device, follow these instructions.

Digital Banking

How do I get started?
It’s easy to sign up for Fourth Capital Digital Banking. To get started, just click here. You can also click ‘Enroll in Digital Banking’ in the footer below.

What if I forgot my password?
If you forget your password, you may click here or contact your preferred branch for assistance.

How do I set up digital banking on my phone or tablet?
Access your accounts anytime, anywhere. Get our digital banking app available for iOS or Android.