ClickSWITCH

ClickSWITCH is an automated account switching solution that makes it easy for you to quickly and securely switch your recurring direct deposits and automatic payments from your previous financial institution account to your new financial institution account. You can also initiate the closing of accounts at your previous financial institution using ClickSWITCH.

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to our secure ClickSWITCH system, submit the switch and we’ll do the rest. You can monitor the progress and switch status in the “Status” column on your Dashboard.

Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our facilities adhere to the highest industry standards with regard to the security of your personal information.

Please contact a Fourth Capital team member at 615-298-8000 for assistance.

Getting started with ClickSWITCH is easy! Once you’ve been enrolled, you’ll need the activation code provided to you during enrollment, or you can activate your ClickSWITCH account through the Welcome Email you received. You may also log in through Fourth Capital’s digital banking as well.

Here’s how:

1. Access ClickSWITCH by logging into Digital Banking and selecting the ‘Services’ menu option, then ClickSWITCH

2. Choose to Switch Direct Deposits or Recurring Payments

3. Follow Instructions to Submit the Switch

You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Submitting a switch typically takes less than 90 seconds.

Switches are processed and sent out within 24 hours of the switch being submitted.

Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.

Companies require specific information to ensure your identity and to update the account information in their system.

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status. For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

Switch Assist allows you to log in to your previous financial institution’s online banking account. Once you’re logged in, you will see your transaction history and will be able to submit switches to your new financial institution account.